Transport information
Our goal is to provide you with the best shipping method, no matter where you live. Every day, we serve hundreds of customers around the world, ensuring we always provide you with the highest level of responsiveness.
◆ Delivery time = 3 working days processing time + shipping time. You can get shipping options/carriers along with shipping and delivery times during checkout.
◆ Once your order ships, your shipment tracking link will be emailed to you.
◆ You can cancel your order before we ship it.
While we use all reasonable means to ensure that your order is delivered within the time specified, we cannot be held responsible for late delivery due to circumstances beyond our control. We will do our best to notify you of any unexpected delays.
Free shipping does not guarantee delivery times and there will be delays due to customs clearance especially during holidays.
Transportation time
Standard Shipping Channels:
For US customers, delivery time is 4-7 business days
For Canada, UK, Australia, New Zealand, Germany, France, delivery time is 7-14 business days.
For other countries, shipping time is 15-20 business days.
(Please note that delays due to suppliers or services and weather disruptions are not considered.)
Can orders be sent to multiple addresses?
We do not offer delivery to multiple addresses for a single order. If you wish to ship items to multiple addresses, please place separate orders.
—-
Do you provide mailing services to PO Boxes or military APO/FPO addresses?
Yes, we can ship to PO Boxes and Military APO/FPO addresses.
return
Please note: Mail returns can take up to 2-3 weeks to process. Thank you for your patience as we process returns as quickly and safely as possible.
If you are not 100% satisfied with one of the products you purchased directly from the website, store or catalog, you can return it for a refund within 30 days of purchase. After 30 days, we will consider any returns due to defects in materials or workmanship.
We need proof of purchase to honor a refund or exchange. If you provide us with your information at checkout, we will usually have a record of your purchase. Otherwise, we need a physical receipt.
Please provide your proof of purchase with the product you wish to return or exchange and bring it to any of our stores or include it in your return package. We will refund the original purchase price to your original payment method or as a return gift card. Note: Items purchased with PayPal and returned to the store will receive a return gift card or cash refund.
Special case
To protect all of our customers and to ensure that we process every return or exchange in a reasonable and fair manner, we do not accept returns or exchanges (even within 30 days of purchase) under certain circumstances, including:
Products damaged by misuse, abuse, improper care or neglect, or accidents (including pet damage)
Products showing excessive wear. Products vary, but in general, a product is considered excessive wear if it is nearing its actual end of life, or if it just looks badly worn.
Products lost or damaged due to fire, flood or natural disaster
Products with missing or defaced labels
Products returned for personal reasons unrelated to product performance or satisfaction
